The Best auto insurance companies have more than just competitive prices; they also offer versatile coverage options, superior customer service, a solid financial report, and an excellent shopping experience. I researched all of those factors and discovered that only four of the nation’s biggest insurers impressed me enough that I would recommend them to family and friends.
Best Overall: Amica
Best Customer Service: State Farm
Best Policy Options: The Hartford
Best for Military: USAA
Claims and Price Satisfaction: I looked at J.D. Power’s 2014 Auto Claims Satisfaction Reports, Insure.com’s Best Car Insurance Companies for 2014, and Consumer Reports’ 2014 Car Insurance Ratings to get a bird’s-eye view of the industry across the nation. I also conducted a survey of 100 insured drivers who had filed a claim within the past 12 months.
Ease of Shopping: I applied for quotes from over 15 auto insurance companies to evaluate the shopping experience. I also considered J.D. Power’s 2014 Auto Insurance Purchase Experience Ratings, which asked customers about their personal take on local agents, call-center representatives, and websites.
Financial Strength Ratings: I used A.M. Best to gauge financial stability. Any company with a “B” grade or below is considered vulnerable, so I chose companies with an “A-” or above.
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